By purchasing an item at a discounted price from our SALE page, you agreed to our no returns or exchanges policy, which is clearly stated across our website and at checkout.

We’re able to offer these special markdowns by making all SALE items final sale. This allows us to offer our pieces at a significantly reduced price while keeping the policy fair and consistent for everyone.

We really appreciate your understanding. If there’s anything else I can help you with, please feel free to reach out. 🤍

To use your store credit, please make sure you:

1. Log into your account on our website using the same email address
2. Add your items to cart
3. Go to checkout

The store credit should then automatically appear and apply at checkout as a payment option. 🌸

If you have any questions about returns or any other inquiries, please feel free to contact us at care@tropicaldream.co.

We do NOT offer refunds for change-of-mind returns. Eligible full-priced items can only be returned for store credit.

If you believe you’ve received a faulty or incorrect item, please contact us before returning it so we can help you with the best solution. 🤍

Once your return arrives at our warehouse, our team will inspect the item(s). If everything meets our return conditions, your store credit will be issued within 3–5 business days, ready for you to choose something else you love. 🌸

Please make sure your item is returned in its original condition:

• Unworn and unwashed
• No makeup, fake tan, deodorant or other stains
• No perfume or other scents
• Tags still attached
• No damage caused by wear, incorrect sizing or trying the item on
• No alterations

Unfortunately, items that don't meet our return conditions cannot be accepted for store credit.

We don’t offer direct exchanges. If you’d like a different size, colour or style, you can return your eligible item for store credit and place a new order.

For change-of-mind returns, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as Tropicaldream cannot be responsible for returns lost in transit.