Refund policy

Australian & International Returns

We take great pride in the quality of our garments and want you to be completely satisfied with your purchase. If you change your mind for any reason, we will happily accept your return for store credit, provided that the garment is unworn, unwashed, free of stains (including dog or cat hair), with original tags attached, and returned within 14 working days from the date of delivery.

  • Change of Mind: Tropicaldream does not offer refunds for change of mind purchases unless the product is deemed faulty.
  • Return Shipping Costs: Tropicaldream does not cover return shipping costs. Please ensure that your return postage is tracked, as we are not liable in the event of loss, theft, or damage to the return parcel.
  • Discount Codes: Discount codes have no cash value. If a return is made, your credit will be the amount you paid after any discounts or shipping.
  • Return Policy Compliance: Please note, your return may be rejected if it does not meet our policy criteria.

 

Australian Returns

For all Australian returns, please contact us with your #XXXX order number + reason for return via:

We will respond with further information regarding the returns process.

 

International Returns

For all international returns, please contact us with your #XXXX order number + reason for return via:

We will respond with further information regarding the returns process.

 

NO Returns or Exchanges on SALE Items

All items purchased during our sale (Black Friday Sale, Afterpay Sale, FLASH SALES, or items shown on https://tropicaldream.co/collections/sale) are final and cannot be returned or exchanged. Please choose carefully before completing your purchase. Thank you for understanding. <3

 

Missed a Sale

If you have missed a sale and your order has already been processed, we regret to inform you that we cannot cancel your order. However, as a courtesy, we are happy to provide you with a sale code for your next purchase. Please email us as soon as you realize you missed a sale. Include your order number and the percentage of the sale you missed.

 

Faulty Items

If you receive an item with a defect believed to be faulty, please contact us at hello@tropicaldream.co with images and your order details to organize a return.

In the case of a refund for faulty items, a credit will automatically be applied to your original method of payment (gift cards are non-refundable) within 2-3 business days.

 

If you have any questions about returns or any other inquiries, please feel free to contact us at care@tropicaldream.co.