Refund policy

Australian & International Returns

We take great pride in the quality of our garments and want you to be completely satisfied with your purchase. If you change your mind for any reason, we will happily accept your return for store credit, provided that the garment is unworn, unwashed, free of stains, marks, dog or cat hair or scents, with original tags attached, and returned within 14 working days from the date of delivery.

  • No Refunds: Tropicaldream does not offer refunds for change-of-mind purchases. If you believe you have received a faulty item, please contact us so our team can assist you.

  • SALE Items: Items purchased from our SALE section are final sale and cannot be returned or exchanged for change of mind.

  • Return Shipping Costs: Return shipping costs are the responsibility of the customer. Please ensure your return is sent using a tracked service, as Tropicaldream is not liable for parcels lost, stolen or damaged in transit.

  • Discount Codes: Discount codes have no cash value. If a return is made, your store credit will be for the amount paid after any discounts, excluding shipping costs.

  • Return Policy Compliance: Returns that do not meet the conditions outlined in our Return Policy may be rejected.

  • Return Processing: Once your return arrives at our warehouse, please allow 3–5 business days for our team to inspect and process it. Once approved, your store credit will be issued via email.

Ready to make a return?

Please complete our Return Form using the link below. Have your order number and item details ready.

→ START YOUR RETURN

Once submitted, our team will review your request and email you with the next steps. 🤍



NO Returns / Exchanges on SALE Items
All items purchased during a sale, including Black Friday, Afterpay Sales, Flash Sales and items listed on our SALE page are final sale and cannot be returned or exchanged for change of mind.

By purchasing an item at a discounted sale price, you acknowledge and agree to our final sale policy. These special markdowns allow us to offer our pieces at significantly reduced prices, so please choose carefully before completing your purchase. 🤍

NO Refunds for Change of Mind
We do not offer refunds for change-of-mind purchases. Eligible full-priced items may be returned for store credit.

Once your return has been received, inspected and approved, your store credit will be emailed to you and can be used towards another Tropicaldream piece.

Return Shipping Costs
Return shipping costs for change-of-mind returns are the responsibility of the customer. We strongly recommend using a tracked shipping service, as Tropicaldream is not responsible for return parcels that are lost, stolen or damaged in transit.

Discount Codes
Discount codes have no cash value. If an eligible item purchased using a discount code is returned, your store credit will be for the amount you actually paid for the item, excluding any original shipping costs.

Return Conditions
Please check your item carefully before sending it back. Returns may be rejected if they do not meet our return conditions, including items that:

  • Have been worn, washed or altered
  • Have makeup, fake tan, deodorant, perfume or other stains/marks
  • Have pet hair or other signs of wear
  • Are damaged due to wear, incorrect sizing or use
  • Do not have the original tags attached

If your return does not meet these conditions, we reserve the right to decline the return and store credit.

Return Processing
Once your return arrives at our warehouse, please allow 3–5 business days for our team to inspect and process it. Once your return has been approved, your store credit will be issued via email.

Faulty Items
If you believe you have received a faulty or defective item, please contact us at hello@tropicaldream.co with your order number, a description of the issue and clear photos before returning the item.

Our team will assess the issue and provide you with the appropriate next steps. Faulty items will be handled in accordance with your rights under applicable consumer law.

Missed a Sale
If you place an order shortly before a sale begins and your order has already been processed, unfortunately we cannot cancel or retrospectively apply the sale discount.

However, as a courtesy, we may be able to provide you with a discount code towards your next purchase. Please contact us as soon as possible with your order number and details of the sale you missed.

Respectful Communication
We’re always happy to help and will do our best to resolve any concerns. We kindly ask that communication with our team remains respectful. Abusive, aggressive, CAPS LOCK or threatening communication towards our team will not be tolerated and ignored.

Store Credit

To use your store credit, please make sure you:

  1. Log into your account on our website using the same email address

  2. Add your items to cart

  3. Go to checkout

The store credit should then automatically appear and apply at checkout as a payment option. 🌸

If you have any questions about returns or any other inquiries, please feel free to contact us at care@tropicaldream.co.